This shipping policy aims to provide you with all the necessary information about our shipping procedures.

Processing Time

Once you place an order, we will process it within 1-3 business days. During peak seasons, please allow an additional 1-2 days for processing.

Shipping Time

We ship all orders from our location in the USA. Shipping within the USA typically takes between 5-12 business days. Please be aware that delivery times may be affected by factors beyond our control, such as customs delays, which can cause shipping times to vary.

Shipping Fee

The shipping fee for orders within the USA is $6.99.

Shipping Methods

To ensure the safe and timely arrival of your order, we rely on reliable shipping carriers. For domestic shipments, we utilize USPS, FedEx, and UPS.

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number. You can use this number to monitor the progress of your shipment. To track your order, visit our website or click on the tracking link in the shipping confirmation email we send you.

Business Days

Please note that our business days are Monday through Saturday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

We value your satisfaction with your purchase. If you receive your order in a damaged or defective condition, please contact us within 21 days of receipt to initiate a return for a full refund or exchange. We kindly ask you to review our return policy below before proceeding with a return.

Return Eligibility

To qualify for a return, the item(s) must be in its original condition, unused, unworn, and with all tags and labels attached. Additionally, the item(s) should be in the original packaging, including any boxes, bags, or other materials that came with the product.

Return Process

To initiate a return, please reach out to our customer service team at [email protected]. In your email, provide your order number and the reason for the return. Our customer service team will assist you by providing a return label for you to send the item(s) back to us at 315 E 5TH ST STE 202 WATERLO IA 50703 USA.

Please note that unless the item is defective or an incorrect item was sent, the cost of return shipping is not covered by us. If you are responsible for the return shipping cost, we recommend using a trackable shipping service or purchasing shipping insurance, as we are not liable for lost or damaged returns.

Once we receive your return, we will carefully inspect the item(s) to ensure they meet our return eligibility requirements. If the item(s) meet our criteria, we will process your refund within 5 business days. Refunds will be issued using the original form of payment.

When Returns and Refunds Are Accepted

Damaged or Defective Items:

• If the goods are damaged when it comes.
• If the item’s design, size, or material does not match what you ordered, you can return it for a refund.
• If the product was not delivered or does not match the description, you are eligible for a refund.
• If the product you bought was not delivered.

In the event that you receive a damaged or defective item, please contact our customer service team at [email protected] as soon as possible. We will provide you with a return label and instructions on how to send the item(s) back to us. Once we receive the item(s), we will carefully inspect them to confirm the damage or defect. If the item(s) are deemed damaged or defective, we will issue a refund or exchange according to your preference.

The Condition of The Product When Returned:

Notably, the return item(s) must NOT meet the following conditions:

• The item(s) has been used or washed.
• The item(s) have been altered in some way.
• The item(s) differ from the original in any manner, unless the condition is our fault.
• The item(s) are missing their original tags.

Non-Returnable Items

Certain items cannot be returned, including gift cards, and perishable goods. Additionally, any item that has been personalized or customized cannot be returned unless it is defective.

Refunds

Refunds will be processed using the original form of payment. Please note that depending on your bank’s processing time, it may take up to 10 business days for the refund to appear on your credit card statement.

Cancellations

Should you need to cancel an order, please contact our customer service team at [email protected] as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, we will provide you with a return label to send the item(s) back to us for a refund.

Please feel free to contact us at [email protected] for any further assistance.

1. How can I place an order?

To place an order, simply add the desired products to your cart and proceed to checkout. You can choose to pay with a credit card. If you require any assistance or have questions while placing your order, please reach out to our customer service team at [email protected].

2. Can I make changes to or cancel my order?

Once an order has been placed, it cannot be modified or canceled. If you need to make any adjustments, please contact our customer service team as soon as possible, and we will try our best to assist you.

3. How do I apply a coupon code or use a gift card?

To use a coupon code or redeem a gift card, enter the code during checkout and click “Apply.” The discount or gift card value will be applied to your order total.

Shipping 

1.What countries do you ship to?

We only ship to the United States.

2.What are your shipping rates and options?

We provide standard shipping at a flat rate of $5.95 for domestic orders within the United States. Shipping times may vary depending on your location but typically range from 4-10 business days for domestic orders

3.Can I track my order?

Certainly! Once your order has been shipped, you will receive an email with a tracking number to monitor the progress of your shipment.

Return & Refund

1. What is your return policy?

We accept returns within 21 days of purchase for a full refund or exchange. The item must be in its original condition with all tags and packaging intact.

2. How do I initiate a return?

To initiate a return, please contact our customer service team at [email protected], providing your order number and the reason for the return. We will guide you through the return process.

3. Who covers the return shipping costs?

Unless the item was defective or damaged upon receipt, the customer is responsible for the cost of return shipping.

Cancellation

1. Can I cancel my order?

Unfortunately, once an order has been placed, it cannot be canceled. If you have any concerns, please contact our customer service team, and we will assist you to the best of our abilities.

2. What happens if an item is out of stock?

In the rare event that an item is out of stock, we will promptly notify you and provide a refund or suggest a suitable alternative.

Payment 

1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal for your convenience.

2. Do you offer any discounts or promotions?

Occasionally, we offer discounts and promotions to our valued customers. To stay updated on our latest offers, consider subscribing to our email newsletter or following us on social media.

3. Do you offer payment plans or layaway?

At this time, we do not offer payment plans or layaway options. All orders must be paid in full at the time of purchase.